Project Name:
Your Role:
I. Sales:
Strongly Disagree
Strongly Agree
A. The sales manager demonstrated comprehensive knowledge of Shildan's products and systems.
B. The sales manager was well-informed about the project and its scope.
C. I received timely assistance and responses from the sales team.
D. The sales manager introduced me to this project (or other projects).
II. Preconstruction:
A. Communication with estimators was timely and helpful during the bid process.
B. Estimators demonstrated thorough knowledge of their products and systems.
C. Estimators were well-informed about the project scope and details.
D. Shildan’s proposal was clear, thorough, and issued promptly.
E. Considering the overall value of products and services, Shildan’s pricing was competitive.
III. Project Management:
A. The project manager was responsive and timely in responding to requests.
B. The project manager was knowledgeable about the job, contract documents, scope, and Shildan shop drawings and engineering.
C. The shop drawings and engineering provided all necessary information and details.
D. The accuracy of Shildan’s shop drawings and engineering reflected the actual installation (excluding as-built/field conditions).
E. The material order confirmations were clear and useful.
F. Shildan provided timely updates on the production and delivery status of materials.
G. All materials arrived intact and in good condition.
H. I was notified promptly by the trucking companies delivering the terracotta containers.
I. Shildan’s delivery instructions and marked packing lists facilitated timely unloading and identification of materials.
J. There were no issues or problems during the project that I felt Shildan should have handled differently.
IV. Overall:
A. I feel that Shildan genuinely cared about the success of my project.
B. I am satisfied with Shildan’s performance on this project.
C. Based on my experience with this project, I am more likely to use and / or recommend Shildan for future projects.
V. Any Additional Feedback:
Survey Completed by (optional):
Company / Name: